Responsible Disclosure Policy

Branch International Responsible Disclosure Policy

We take the security of our systems seriously, and we value the security community. The responsible disclosure of security vulnerabilities helps us ensure the security and privacy of our users.

Guidelines

We require that all researchers:

  • Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction of data during security testing;
  • Perform research only within the scope set out below;
  • Use the identified communication channels to report vulnerability information to us; and
  • Keep information about any vulnerabilities you’ve discovered confidential between yourself and Branch International until we’ve had 90 days to resolve the issue.

If you follow these guidelines when reporting an issue to us, we commit to:

  • Not pursue or support any legal action related to your research;
  • Work with you to understand and resolve the issue quickly (including an initial confirmation of your report within 96 hours of submission);
  • Recognize your contribution on our Security Researcher Hall of Fame, if you are the first to report the issue and we make a code or configuration change based on the issue.

Scope

In-scope Systems
  • Website hosted at branch.co
  • Any website hosted at a subdomain of *.branch.co
  • The official Branch Android App
Out-of-scope Systems
  • All 3rd-party data or analytics tools
  • All financial and identity service providers with which we integrate
  • Any other service which is not hosted on a domain directly controlled by Branch International

In the interest of the safety of our users, staff and you as a security researcher, the following test types are excluded from scope:

  • Findings from physical testing such as office access (e.g. open doors, tailgating)
  • Any finding at all derived from social engineering of either our users or employees (e.g. phishing, social manipulation via customer support channels)
  • Findings from applications or systems not listed in the In-scope Systems section
  • Network level Denial of Service (DoS/DDoS) vulnerabilities
  • UI and UX bugs and spelling mistakes

Things we do not want to receive:

  • Personally identifiable information (PII)
  • Credit/debit card or other financial account data

Reporting a Security Vulnerability

If you believe you’ve found a security vulnerability in one of our products or platforms please send it to us by emailing [email protected]. Please include the following details with your report:

  • Description of the location and potential impact of the vulnerability;
  • A detailed description of the steps required to reproduce the vulnerability (POC scripts, screenshots, and compressed screen captures are all helpful to us); and
  • Your name/handle and a link for recognition in the Branch Security Hall of Fame.