Level 1
Customer Service Department
In-app Chat via Branch app
'File Complaint' option on Branch website
Turnaround Time
15 Days
Level 2
Grievance Redressal Officer (GRO)
Turnaround Time
30 days (from original complaint registration date or 7 days from date of escalation whichever is later)
Level 3
RBI Ombudsman
(If the customer doesn't receive a response in 30 days or is dissatisfied with the response)